Refund Policy

Effective Date: March 17, 2025

Overview

At Business Solutions IT Company, we are committed to delivering high-quality IT services. We understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds are granted to balance client satisfaction with business sustainability.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: If a service has not been initiated or delivered as agreed, clients are entitled to a full refund.

• Service Dissatisfaction: If a client is dissatisfied with a service provided, they must notify us within 14 days of service completion. We will assess the situation and, if deemed appropriate, offer a partial or full refund.

Non-Refundable Services

Certain services are non-refundable, including:

• Consultation Fees: Fees for initial consultations are non-refundable once the consultation has occurred.

• Customized Solutions: Services tailored specifically to a client's requirements are non-refundable after work has commenced.

Refund Process

To request a refund, clients should:

• Contact Us: Submit a written request detailing the reason for the refund to [Insert Contact Email].

• Review: Our team will review the request and respond within 10 business days.

• Resolution: If approved, refunds will be processed within 14 business days using the original payment method.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective upon posting to our website.